Rationalising service delivery registers to improve ease and effectiveness
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Three frontline workers deliver maternal and child health services in each village – the ANM (a nurse-midwife), the ASHA (community mobiliser) and the Anganwadi worker (nutrition overseer) – together referred as the AAA. We aim to improve their efficiency and effectiveness through a continuum of interventions, starting from simplifying record-keeping, then setting up a common collaborative platform, and finally linking them digitally.
The register rationalisation intervention simplifies the service delivery registers of frontline workers. Frontline workers maintain numerous, voluminous registers and several of them contain repetitive fields. Naturally, they see registers as a burden. We see them as job-aids. We work with designers and government functionaries to make these registers easy to use through changes such as eliminating repetitive columns, introducing logical sequences, and making them visually appealing. This helps to save time, improve data quality and raise the morale of health workers.