This white paper examines how community health workers (CHWs) in India utilise digital tools — what facilitates their adoption, what hinders it, and what ultimately drives adoption. Drawing from on-ground studies and ecosystem perspectives, it uncovers how technology can complement, not complicate, CHWs’ work. The paper highlights practical insights on digital readiness, training, and design principles that place the human experience at the center of digital health transformation.
Digital Tools and Human Touch Ecosystem Insights on Community Health Worker Enablement in India